Refund Policy

For Home Owners

Contact Unlock Fee (R250)

The R250 once-off payment to unlock a sitter's contact details is generally non-refundable, as access to the information is granted immediately upon payment.

Exceptions: We may consider a refund if:

• The sitter's profile is found to contain fraudulent or misleading information
• The sitter is no longer active or available (profile not updated in 3+ months)
• Technical issues prevented you from accessing the contact details

Refund requests must be submitted within 7 days of payment.

For Sitters

Monthly Subscription (R79)

Sitter subscriptions are billed monthly. You may cancel your subscription at any time, and your profile will remain active until the end of your current billing period.

Refunds are available if:

• You cancel within 48 hours of your first subscription payment
• You were charged in error (e.g., duplicate payment)
• Technical issues prevented your profile from being listed

Partial refunds for unused portions of a subscription period are not provided.

How to Request a Refund

To request a refund, please email us at billing@sitsure.co.za with the following information:

• Your name and email address
• Date of payment
• Reason for refund request
• Any supporting documentation

We aim to respond to all refund requests within 3 business days. Approved refunds will be processed within 5-10 business days.

Important Note

SitSure is a directory service that connects home owners with sitters. We are not responsible for the quality of services provided by sitters. Disputes regarding sitting arrangements should be resolved directly between home owners and sitters. We cannot provide refunds for unsatisfactory sitting experiences.

Contact

For billing enquiries, please contact us at billing@sitsure.co.za