Privacy Policy

1. Information We Collect

For Home Owners:

• Email address and name (for account creation)
• Payment information (processed securely via our payment provider)
• Search preferences and location

For Sitters:

• Full name, contact details, and location
• Profile information (bio, services, experience, photos)
• Testimonials and references
• Payment information for subscription

2. How We Use Your Information

• To provide and maintain our directory service
• To connect home owners with suitable sitters
• To process payments and manage subscriptions
• To communicate service updates and important notices
• To improve our platform and user experience

3. Information Sharing

Sitter profile information (excluding sensitive contact details) is publicly visible on the platform. Contact details are only shared with home owners who have made the required payment.

We do not sell your personal information to third parties. We may share information with service providers who assist in operating our platform (e.g., payment processors, hosting services).

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

6. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Sitters who cancel their subscription may request deletion of their profile data.

8. Contact

For privacy-related enquiries, please contact us at privacy@sitsure.co.za